Terms of Service

By accessing or using the Afren AI platform at https://afren.ai (“the Platform”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Platform.

These Terms constitute a legally binding agreement between you and Afren AI (“Afren”, “we”, “our”, “us”). We may update these Terms; continued use after a posted change constitutes acceptance.

• You must be at least 18 years old to use the Platform.
• You must have the legal capacity to enter into binding contracts in your jurisdiction.
• If you register on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.
• Accounts are personal and non-transferable. You may not share your login credentials.

Afren AI is a talent marketplace that connects clients seeking remote tech services with elite talent (“Talent”). The Platform provides:

• AI-assisted project scoping and document analysis tools.
• Talent discovery, shortlisting, and invitation workflows.
• Proposal submission and evaluation tooling.
• Contract creation and milestone-based payment management.
• Messaging and collaboration features.
• Integrated payment processing via Stripe.

Afren AI acts as a platform intermediary only. We are not a party to any contract formed between a client and a talent, and we do not employ talents listed on the Platform.

• You agree to provide accurate, current, and complete information during registration and to keep it updated.
• You are responsible for safeguarding your password and for all activity that occurs under your account.
• Notify us immediately at legal@afren.ai if you suspect unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably suspect are fraudulent.

• Clients must describe projects accurately and in good faith.
• Clients must fund escrow or payment milestones before work begins, as required by the Platform’s payment flow.
• Clients may not solicit talent to work outside the Platform in order to circumvent fees during an active engagement or within 12 months of a Platform introduction.
• Clients are responsible for reviewing and approving deliverables within the agreed timeframe. Failure to respond within the review window may result in automatic release of milestone payments as specified in the contract terms.

• Talent must represent their skills, experience, and availability accurately.
• Talent must deliver work that meets the agreed scope, quality, and deadline.
• Talent are responsible for their own tax obligations in their jurisdiction. Afren AI does not withhold taxes on talent earnings.
• Talent may not use the Platform to solicit clients away from the Platform during or within 12 months of a Platform engagement.
• All deliverables submitted must be the original work of the talent or properly licensed. Submitting AI-generated content as wholly original human work without client disclosure is prohibited.

• All payments are processed via Stripe. By using payment features you also agree to Stripe’s Terms of Service.
• Platform service fees are disclosed at the point of transaction. Fees are non-refundable except where we have made a processing error.
• Milestone payments are held in escrow and released to the talent upon client approval of the corresponding deliverable.
• Disputed payments are subject to our dispute resolution process (Section 10). During a dispute, escrowed funds are held until resolution.
• Refunds for completed work are at Afren AI’s sole discretion following investigation of a dispute.
• Afren AI reserves the right to withhold or reverse payments if fraud or policy violations are detected.

You agree not to:

• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Upload or transmit viruses, malware, or other harmful code.
• Attempt to gain unauthorised access to any part of the Platform or its infrastructure.
• Use the Platform to harass, threaten, or discriminate against other users.
• Post false reviews, manipulate ratings, or engage in any deceptive practices.
• Use automated bots, scrapers, or scripts to interact with the Platform without our written consent.
• Violate any applicable law or regulation, including export control laws and anti-money-laundering regulations.

Violation of these prohibitions may result in immediate account termination and legal action.

In the event of a dispute between a client and a talent:

• Either party may raise a dispute through the Platform’s dispute resolution interface.
• Both parties will be invited to submit evidence within 7 calendar days.
• Afren AI will review the evidence and issue a non-binding recommendation within 14 calendar days.
• If the recommendation is not accepted, parties agree to attempt mediation before resorting to litigation.

For disputes between you and Afren AI, you agree to first contact us at legal@afren.ai and attempt to resolve the matter informally before initiating any formal proceedings.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AFREN AI DOES NOT GUARANTEE THAT:

• The Platform will be uninterrupted, error-free, or secure.
• Any particular talent will be suitable for your project.
• AI-generated project analyses or talent recommendations will be accurate or complete.

You use the Platform and any AI features at your own risk. Always apply your own professional judgement when acting on AI-generated outputs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AFREN AI’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO AFREN AI IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

AFREN AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow limitation of implied warranties or liability for incidental damages; in such jurisdictions our liability is limited to the extent permitted by law.

You agree to defend, indemnify, and hold harmless Afren AI and its officers, directors, employees, and agents from any claims, damages, liabilities, and costs (including reasonable legal fees) arising out of: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any content you submit to the Platform.

Either party may terminate the relationship at any time. You may close your account through your account settings or by contacting us. We may suspend or terminate your account immediately if you breach these Terms, with or without notice.

Upon termination: your licence to use the Platform ends; we may retain data as described in the Privacy Policy; outstanding payment obligations survive termination.

These Terms are governed by and construed in accordance with applicable law. You agree to submit to the personal jurisdiction of the courts competent to hear such disputes. Nothing in these Terms limits your rights under mandatory consumer protection laws applicable in your country of residence.

• Entire agreement — These Terms, together with the Privacy Policy and any supplemental terms displayed at point of transaction, constitute the entire agreement between you and Afren AI.
• Severability — If any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver — Failure to enforce any provision is not a waiver of our right to enforce it in the future.
• Assignment — We may assign these Terms in connection with a merger or acquisition. You may not assign your rights under these Terms.
• Language — These Terms are written in English. In the event of conflict between a translated version and the English original, the English version prevails.

Questions about these Terms should be directed to: